Q 01/05

Who wrote 'The Servant as Leader', the 1970 essay that popularised the phrase 'servant leadership'?

A) Robert K. Greenleaf

B) Peter Drucker

C) W. Edwards Deming

D) Warren Bennis

Answer · why

A) Robert K. Greenleaf

Robert K. Greenleaf. A retired AT&T executive, he took the idea from Hermann Hesse's novel Journey to the East, in which the travellers' humble servan...

Q 02/05

According to the Peter principle, employees in a hierarchy tend to be promoted until they reach what?

A) Their level of incompetence

B) Retirement age

C) A job nobody else wants

D) The top of the pay scale

Answer · why

A) Their level of incompetence

Their level of incompetence. A study of sales staff at more than a hundred firms found the joke holds: the best sellers were the likeliest to be promo...

Q 03/05

Parkinson's law, first published in The Economist in 1955, states that work expands to fill what?

A) The office space provided

B) The budget allotted to it

C) The number of staff hired

D) The time available for it

Answer · why

D) The time available for it

The time available for it. Parkinson backed the joke with Royal Navy figures: between 1914 and 1928 the fleet lost two-thirds of its capital ships, wh...

Q 04/05

Which MIT management professor contrasted Theory X bosses, who assume workers are lazy, with trusting Theory Y bosses?

A) Frederick Herzberg

B) Elton Mayo

C) Frederick Taylor

D) Douglas McGregor

Answer · why

D) Douglas McGregor

Douglas McGregor. His 1960 book The Human Side of Enterprise carried Abraham Maslow's psychology into business schools, arguing that a manager's view ...

Q 05/05

Bruce Tuckman's 1965 model of team development runs forming, storming, norming and then which stage?

A) Reforming

B) Conforming

C) Performing

D) Transforming

Answer · why

C) Performing

Performing. Tuckman drew the stages from fifty published studies; when he revisited the model in 1977 only one of 22 newer studies had set out to test...