Q 01/05

The phrase 'servant leadership' was popularised by a 1970 essay, 'The Servant as Leader'. Who wrote it?

A) Robert K. Greenleaf

B) Peter Drucker

C) Tom Peters

D) Warren Bennis

Answer · why

A) Robert K. Greenleaf

Greenleaf credited Hermann Hesse's 1932 novel Journey to the East, in which the party's humble servant turns out to be its real leader, as his inspira...

Q 02/05

According to the Peter principle, employees in a hierarchy tend to be promoted until they reach what?

A) Their level of incompetence

B) Retirement age

C) A job nobody else wants

D) The top of the pay scale

Answer · why

A) Their level of incompetence

Laurence Peter and Raymond Hull added a corollary: in time every post tends to be filled by someone unable to do it. Hull called the study of hierarch...

Q 03/05

Parkinson's law, first published in The Economist in 1955, states that work expands to fill what?

A) The office space provided

B) The budget allotted to it

C) The number of staff hired

D) The time available for it

Answer · why

D) The time available for it

C. Northcote Parkinson wrote it after a Royal Commission on the Civil Service; a later corollary holds that data expands to fill the storage available...

Q 04/05

At which business school did Douglas McGregor develop his Theory X and Theory Y models of workforce motivation?

A) Stanford GSB

B) Harvard Business School

C) Wharton

D) MIT Sloan

Answer · why

D) MIT Sloan

Theory X assumes people dislike work and must be coerced; Theory Y assumes they seek responsibility. Both were rooted in Maslow's motivation theory.

Q 05/05

Bruce Tuckman's 1965 model of team development runs forming, storming, norming and then which stage?

A) Reforming

B) Conforming

C) Performing

D) Transforming

Answer · why

C) Performing

Tuckman later added a fifth stage, adjourning; in his original paper only half the studies he reviewed showed a distinct conflict phase.